Return Request Form

We offer a 30 day return policy on selected items subject to manufacturer return policy. See specifics below or call for information not listed.

• Damaged or Dead on Arrival Products: Products that fail within the first 15 days after receipt of products or that arrive damaged, can be returned as “Dead on Arrival” (DOA) for a product exchange subject to the manufacturers warranty.
  • Damaged products should be refused at the time of receipt, or damaged condition should be noted on the shippers record if accepted. Please contact us immediately since shippers may have limited time periods within which to honor shipping insurance which would limit our ability to provide a DOA exchange.
  • Items must be returned in original condition complete with all items.
  • Return Authorization Numbers must be requested within 15 days from product receipt date.
  • For some manufacturers you may be asked to contact the manufacturer directly to comply with their return policies.
• Undamaged or Non-defective Products:
  • Hardware Products:
    • You may return an unopened product for exchange or refund within 30 days of your shipment date (as permitted by manufacturer's return policy).
      • For products that are factory sealed, return of these items will (at the manufacturers option) be refused if the factory seal is broken.
      • Other unsealed hardware products are generally returnable, subject to manufacturer policies.
    • For some manufacturers you may be asked to contact the manufacturer directly for processing to comply with their return policies.
    • After 30 days from your invoice date, you will be required to contact manufacturers directly for warranty repair, replacement or return of their products. All products are covered by the manufacturer's warranty against defects. See the manufacturer’s warrantys.
  • Software Products:
    • Multiple licenses for downloadable software are only returnable if allowed by manufacturer's policies.
      • Trend Micro software is returnable within 30 days from the order date. Trend Micro's return policies and procedures will apply.
      • SonicWall and Cyberguard product feature and software license activations is are not refundable.
    • Retail packaged software is not returnable if factory seal is broken.
  • A 15% restocking fee will be charged on return of these items.
  • The original shipping charges or eSecurityToGo's cost of shipping and handling to the customer will not refunded.
• RMA Processing
  • RMA numbers can be applied for by using our online RMA application ( Online RMA Application) or by calling 866-661-6685. No returns will be accepted without a Return Materials Authorization (RMA) Number.
  • All products must be received by our Returns Processing Center within 7 days of your receipt of a Return Authorization Number. Items received after 7 days will be refused. All RMA numbers must appear on the shipping labels we provide on the back of your packing slip. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX.
  • All items must be returned with all original packaging, including all warranty cards, manuals, cables, accessories, components, etc.
  • Shipping:
    • The customer is responsible for shipping charges and insurance back to eSecurityToGo or to the manufacturer on all return shipments.
    • It is highly suggested to use an insured trackable shipping method. Customers are responsible for safe delivery on returned items.
  • Replacement product orders will not be shipped until the original item is received, inspected and processed. Once the item has been confirmed defective, the replacement will be shipped.
  • Any deviation from the return policy outlined above will result in a delay of your refund or exchange, additional restocking fees, or refusal of your return.
• Wrong Product Ordered. eSecurity attempts to provide the most accurate data on it's site. However, it is the responsibility of the customer to ensure product compatibility.
• Accuracy of Data. eSecurityToGo obtains certain data directly from the manufacturer or distributor of certain products. While eSecurityToGo makes every effort to ensure the accuracy of this data, this web site could include typographical errors and/or technical inaccuracies. eSecurityToGo reserves the right to make improvements and/or changes to such data and/or this web site at any time. eSecurityToGo makes no warranty of any kind with respect to the data on this web site or the accuracy of advice given by eSecurityToGo employees, whether or not such advice is made in writing.
• Representations; Changes and Corrections. eSecurityToGo may make pricing changes needed to avoid material profit losses due to manufacturer price changes, changing market conditions or product discontinuation, even after orders and/or payment are accepted. eSecurityToGo may revise or rescind an order to correct an error or pricing issue not detected until after fulfillment of such order, and Customer may either accept eSecurityToGo's proposed revision to the order or rescind the order if such proposed revision is unacceptable. In the event an order is rescinded due to eSecurityToGo's error or pricing adjustment, eSecurityToGo will bear all shipping costs and Customer will receive a full refund for products returned in new condition. Although Internet orders generate an automatic confirmation and response e-mail, eSecurityToGo may change its pricing, product description or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product discontinuation or typographical errors.