SecurCare Maintenance


RSA SecurCare Customer Support provides:

  • On-demand telephone access to technical support experts 24 hours a day, 365 days a year
  • Weekday 8:00 A.M. - 5:00 P.M. access to the Advanced API Support team for your software-integration efforts
  • Access to RSA SecurCare Online self-services support resources
  • Software updates - from patch/maintenance releases to major upgrades
  • Response time for non critical issues: 4 hours
  • Response time for critical issues: 2 hours
  • Return Material Authorization (RMA)

RSA SecurCare Extended Maintenance

Base Edition 1 Year 2 Year
10-25 Users $28.54
 $56.88
30-100 Users $17.92
 $35.70
105-150 Users $15.55
 $31.08
155-250 Users $13.86
 $27.72
255-500 Users $10.92
 $21.92


Enterprise Edition 1 Year 2 Year
10-25 Users $38.40
 $76.80
30-100 Users $24.15
 $48.30
105-150 Users $21.00
 $42.00
155-250 Users $18.70
 $37.40
255-500 Users $14.70
 $29.40


Appliance Bundle
Base Edition		 1 Year
10 Users $285.00
25 Users $711.00
50 Users $893.00
100 Users $1,785.00
150 Users $2,333.00
250 Users $3,465.00
 
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