Support Options (options available on product page) |
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3 Support Levels |
What You Buy |
What You Get |
Basic Support (REQUIRED) |
Energize Updates |
M-F 9-5 phone support, 24 hr email support, firmware and policy updates & 5-7 business day return/replace warranty |
Enhanced Support |
Energize Updates +
Instant Replacement |
Includes everything in Basic Support pluse upgrades phone support to 24x7 and enhances warranty to overnight return/replace. |
Premium Support
(only for 600+ series) |
Energize Updates +
Instant Replacement + Premium Support |
Includes everything in Enhanced Support plus upgrades support to dedicated technical engineers, faster issue response time, priority access to beta programs, proactive monitoring & configuration review. |