Barracuda Support Options (options available on product page)
3 Support Levels	What You Buy	What You Get
Basic Support (REQUIRED)	Energize Updates	M-F 9-5 phone support, 24 hr email support, firmware and policy updates & 5-7 business day return/replace warranty
Enhanced Support	Energize Updates + Instant Replacement	Includes everything in Basic Support plus upgrades phone support to 24x7 and enhances warranty to overnight return/replace.
Premium Support (only for 600+ series)	Energize Updates + Instant Replacement + Premium Support	Includes everything in Enhanced Support plus upgrades support to dedicated technical engineers, faster issue response time, priority access to beta programs, proactive monitoring & configuration review.