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Enhanced Maintenance (24x7) for RSA SecurID Authentication Manager
Enterprise Edition 1YR, 30-100 Users
- BUYING SUMMARY: RSA SecurCare Customer Support provides:
- On-demand telephone access to technical support experts 24 hours a day, 365 days a year.
- Weekday 8:00 A.M. - 5:00 P.M. access to the Advanced API Support team for your software-integration efforts
- Access to RSA SecurCare Online self-services support resources
- Software updates - from patch/maintenance releases to major upgrades
- Response time for non critical issues: 4 hours
- Response time for critical issues: 2 hours
- Return Material Authorization (RMA)
- Replace any defective appliance hardware within 24 hours
Availability: License & Electronic Download Normally Issued within 24-72 Hours
SKU:
AUT0000100EE12
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