Terms and Conditions




Payment Options
Please check our Payment Options section for a complete description of all methods of payment.

Return Policy

We offer a 30 day return policy on selected items subject to manufacturer return policy. See specifics below or call for information not listed.

Damaged or Dead on Arrival Products: Products that fail within the first 15 days after receipt of products or that arrive damaged, can be returned as "Dead on Arrival" (DOA) for a product exchange subject to the manufacturer's warranty. Damaged products should be refused at the time of receipt, or damaged condition should be noted on the shippers record if accepted. Please contact us immediately since shippers may have limited time periods within which to honor shipping insurance which would limit our ability to provide a DOA exchange.
     Items must be returned in original condition complete with all items.
     Return Authorization Numbers must be requested within 15 days from product receipt date.
     Some manufacturers may require you to contact them directly to comply with their return policy.

Returning Undamaged or Non-defective Products
Hardware Products:
You may return an unopened product for exchange or refund within 30 days of your shipment date (as permitted by manufacturer's return policy). For some manufacturers you may be asked to contact the manufacturer directly for processing to comply with their return policies. After 30 days from your invoice date, you will be required to contact manufacturers directly for warranty repair, replacement or return of their products. All products are covered by the manufacturer's warranty against defects. See the manufacturer's warranty policy for more information.
     Safenet, Fortinet and SonicWall software & hardware products are not refundable.
     Products that have the factory seal broken are accepted or refused based on manufacturers policy.
     The original shipping charges will not be refunded to the customer. In the case of Free Shipping, eSecurity Solutions cost of shipping and handling will be deducted from the refund amount.

Software Products:
Multiple licenses for downloadable software are only returnable if allowed by manufacturer's policies. Retail packaged software is not returnable if factory seal is broken. A 15% cancellation fee will be charged on return of these items.
     Trend Micro software is returnable within 30 days from the order date. Trend Micro's return policies and procedures apply.
     Symantec software is returnable within 30 days from the order date. Symantec's return policies and procedures apply.
     Fortinet and SonicWall product feature and software licenses are not refundable.
     Kaspersky products are not refundable.

RMA Processing
RMA numbers can be applied for by using our online RMA application (Online RMA Application) or by calling 866-661-6685. No returns will be accepted without a Return Materials Authorization (RMA) Number. All products must be received by our Returns Processing Center within 7 days of your receipt of a Return Authorization Number. Items received after 7 days will be refused. All RMA numbers must appear on the shipping labels we provide on the back of your packing slip. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX.
     All items must be returned with all original packaging, including all warranty cards, manuals, cables, accessories, components, etc.
     Safety pack all items in a shipping-grade exterior box.
     The customer is responsible for shipping charges and insurance back to eSecurity Solutions or to the manufacturer.
     The use of an insured, trackable shipping method is highly suggested.
     Replacement product orders will not be shipped until the original item is received, inspected and processed. Once the item has been confirmed defective, the replacement will be shipped.
     Any deviation from the return policy outlined above will result in a delay of your refund or exchange, additional cancellation fees, or refusal of your return.

Wrong Product Ordered. eSecurity Solutions attempts to provide the most accurate data on it's site. However, it is the responsibility of the customer to ensure product compatibility.

Accuracy of Data. eSecurity Solutions obtains certain data directly from the manufacturer or distributor of certain products. While eSecurity Solutions makes every effort to ensure the accuracy of this data, this web site could include typographical errors and/or technical inaccuracies. eSecurity Solutions reserves the right to make improvements and/or changes to such data and/or this web site at any time. eSecurity Solutions makes no warranty of any kind with respect to the data on this web site or the accuracy of advice given by eSecurity Solutions' employees, whether or not such advice is made in writing.

Representations; Changes and Corrections. eSecurity Solutions may make pricing changes needed to avoid material profit losses due to manufacturer price changes, changing market conditions or product discontinuation, even after orders and/or payment are accepted. eSecurity Solutions may revise or rescind an order to correct an error or pricing issue not detected until after fulfillment of such order, and Customer may either accept eSecurity Solutions' proposed revision to the order or rescind the order if such proposed revision is unacceptable. In the event an order is rescinded due to eSecurity Solutions' error or pricing adjustment, eSecurity Solutions will bear all shipping costs and Customer will receive a full refund for products returned in new condition. Although Internet orders generate an automatic confirmation and response e-mail, eSecurity Solutions may change its pricing, product description or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product discontinuation or typographical errors.


Shipping Terms
eSecurity Solutions will typically arrange for shipping to the customer's destination; however, such costs are the responsibility of the customer except on items with free shipping (see below). All equipment will be delivered to Customer F.O.B. from eSecurity Solutions' facility or the facilities of any of eSecurity Solutions' vendors who are shipping directly to Customer. Regardless of the terms of shipment and who pays for freight, the risk of loss shall pass to Customer when the equipment is delivered to the transportation carrier, and eSecurity Solutions is not responsible for any loss or damages to the equipment during shipment, however, eSecurity Solutions does declare appropriate replacement value with its shippers to minimize the risk of loss and will insure its shipments. eSecurity Solutions will use its best efforts to meet the delivery time stated but does not, under any circumstances, guarantee delivery by the stated time and is not responsible for any damages caused by the failure to meet the stated delivery time.

Free Shipping
Free ground shipping is available on most orders over $750 (or the then current free shipping promotion amount). Free shipping is excluded on some products such as UPS devices like CyberPower and certain other product lines. The free ground shipping offer for any specific product is provided on each individual product purchase page and displays our "Free Shipping" logo. Electronic delivery products are delivered free by email or other electronic delivery method but will not show the free shipping logo. Shoppers can verify free shipping by adding a product to the cart and then viewing shipping costs in the cart. Any Free Shipping promotions apply to Continental U.S. Only.

Shipping Options & Costs
Shipping costs vary based on the method of shipment desired and the weight of the shipment. Delivery time varies based on the method selected. eSecuriyToGo currently offers Ground and Express shipping. For shipments by Federal Express, please see their delivery services terms for U.S. shipments or for international shipments. For shipments by UPS, please see their delivery services terms for U.S. shipments or for international shipments.

Order Cutoff Time
In-Stock orders placed before 2 p.m. EST Monday - Friday will usually ship the same day. We make every effort to ship product the same day that it is ordered. Each order must go through the credit approval process and be transmitted to the shipping warehouse. Each shipping warehouse has cutoff times that vary by location. Orders that arrive at the shipping warehouse past the cutoff time will ship the next business day. Orders received on Saturday and Sunday will be processed on Monday.

Customer signature is required at the time of delivery for most shipments to ensure delivery to the purchaser.

International Shipping
eSecurity Solutions has a growing business selling to customers in countries all around the world. To facilitate these sales transactions please be aware of the following international policies to ensure that you receive the products you order and that our relationship is established on a firm foundation.

Where Does eSecurity Solutions Sell?
Some vendors restrict sales to North America only. Ask your sales representative about specific products for your location.

Shipping Issues
At eSecurity Solutions, we strive to provide you with top-notch service from the moment you place your order to the moment it arrives on your doorstep. For this reason, we use some of the best shipping companies in the business. However, even the best can make mistakes; so if your order is overdue or you receive a damaged shipment, please get in touch with us for fast assistance. You can send an email to customerservice@esecuritysolutions.com or you can contact our Customer Care Department directly at 866-661-6685. When you call or email, please make sure we get your name, phone number, order number, and the date that the order was placed.

Product Availability
Most items are in stock and ship the same or following business day. Customer will be notified if there are delays in shipping.

If you have further questions please contact Customer Service:
Phone: 866-661-6685

* Business days are Monday thru Friday and exclude Holidays.

Resellers
Resellers wanting to buy products from eSecurity Solutions should contact our Reseller Sales Department at 866-661-6685. We provide discounts for many products, plus we support our dealers.

Tax: Generally customers outside of California will not be charged any tax. Therefore, there is no need to fax over a reseller tax exemption form.

For California Resellers: Please place your first order online, and fax over your reseller permit and this form with your Sales Order number to 866-661-6685. We will remove all tax from your order.

Volume Discounts
We do offer volume discounts for many products. Please contact Sales at 866-661-6685.

 
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